❓What influence do digital identities have on the hashtag#onboarding of customers? 🔗Link to the paper: https://www.researchgate.net/publication/382976384_Getting_to_Know_Your_Customer_Onboarding_in_an_Urban_Mobility_Ecosystem



In our bubble of digital identities, we like to discuss technical solutions, their design and acceptance. The scope for the administration to select procedures is severely restricted by regulation. Here we see our eID, PID, EUDIW, etc. In the private sector, there are usually no such specifications. Risk calculations and cost-benefit considerations control the choice of technology here. Our case study in a mobility ecosystem shows that When establishing business relationships between companies and customers, an unexpectedly high number of processes are used for a wide variety of attributes. Specific investments of this kind lead to high costs and are a headache for users due to the additional work involved. The potential for a universal identity infrastructure is therefore enormous. However, this requires a rethink on the part of organizations. On the way to eIDAS 2.0 readiness, we therefore recommend an analysis of the information requirements and the institutional environment of the company, which determine the choice of technology. In the future, this could make it easier to compare different implementation options and subject them to costing.